However, you must pay attention to every step of the process. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. The house we purchased has scuffs and patches not painted properly. That was a great experience. B.1002074. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. Square footages are approximate and may vary in construction. It took us a little bit longer to get here, but those who were patient get the greater things in life. Somebody knew it wasn't working and let me move into the house with it not working. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. Find out how we combat fake reviews. It was so easy. He barely said a word to us & even said better homes were at Beacon Lake. They take your photo with a Sold sign to then say your not approved and need to do x,y,z after guaranteeing they will get you into a home. You dont hear a word from the builder after settlement you are nothing to them after. At one point, I sent your sales agent and text asking for an update. But the craftsmanship of the house is kind of poor. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to [email protected] so our management team can investigate further. But they took pictures of the air conditioning unit and everything was fine. We lived in Orange City at the time. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. This is not an offer to lend. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. We're gonna close it next Monday, which was November 11. Thank you. But on the flip side, the LGI finance side was very good. This complaint was posted by a verified customer. Kevin Wilkins But the techs did a great job and they did it right away. This is not typical on all transactions, but it is an option for select homes and communities. The flooring was installed over a 1 1/2 day period and was not installed properly. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. Bought home in October 2015, left for deployment right after. I put a lot of money to move here I guess no value there! In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. All of that went well. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. Download Google Chrome Here. Click here to get notifications about new complaints of LGI Homes. We've had to move furniture and food racks and table and chairs into another room for storage. Claim it and get a lot of features. And we both brought another friend. This review was chosen algorithmically as the most valued customer feedback. This was back in February 2021. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. Nothing on our website should be construed as legal, accounting or tax advice. Check to see where the actual problem is and install the deflectors. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our Service will be completed, and you can return to loving life in your new home. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. Explore Our Premier Locations My rep was Brandon and he was awesome. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. Thank you, Desired outcome: Thank you. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Finally.. Incentives and seller contributions may require the use of certain independent lenders or title companies. So, I gave my two months notice at the apartment. All the things that you need are here. LGI Homes Maryland, LLC. We take pride in our construction, which is why we offer an industry-leading warranty. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. I believe it is a faulty breaker and needs replaced. We appreciate your patience as we work to solve the issue. Great communication and good customer service. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Anyone can write a Trustpilot review. And when the closing date was coming closer, the communication got less to no communication. The homes are very well insulated and come with a great HVAC system as well. I had a lot of questions 'cause I was kind of doubting. It felt like either he was doing me a favor. 2. 1962 Amber Sweet Circle At LGI Homes, we take pride in offering value and quality service and construction to our customers. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. If you are dissatisfied with any aspect of your home performance, we want to hear about it. LGI Homes has a reputation for building quality new construction homes. Look very carefully. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. I like that the home has a separate office 'cause I work from home. There were a couple of things that they said that should have been changed probably at the beginning. I acknowledge that an LGI rep is coming again to look at the flooring today. Its location on this page may change next time you visit. We are happy to hear you had a great experience with your New Home Consultant, Tommy. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. Once I was here, Philip handled all of the loan stuff, and he was extremely professional. Thanks for reading! I recommend LGI Homes. All Rights Reserved. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. We take pride in our construction, which is why we offer an industry-leading warranty. Now there is mold in that area. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. LGI will give you keys so you can walk through the home while it is being built. Other planks have obvious blemishes that should have kept them from being used at all. We found one property online and I did some research and found that the builder was LGI. Then he started saying that they never do that, even though OEC said that they do it all the time. Desired outcome: This directly contravened their earlier statement for a closing in August. Now, for the good part, which actually made me actually stick to the plan of getting a house here. It was not done. We have been living in Bauer Landing for 4 years now. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. Because after we put the security deposit down, the next week, all the house prices went up by 7,000. Brandon was really informative and knew what he was talking about. They claim that my client clicked on one of their ads on Instagram and I cannot be registered as the buyers agent nor will they pay a commission to me. She right away put an order. The estimated closing date will probably change. I was, What am I supposed to do? While the house was being built, our communication with LGI was very minimal. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". This was a thought process all along. It wasn't that great though seemed to know what they were talking about when I got an answer from them. Wheres the lawyer or attorney? LGI Homes range from $166,000 to $356,000. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. That's fine. There were still some things not done. And even on closing date, the representative did not come by, checked up. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the I rate the quality of construction as a 4 out of 5. We regret buying this home. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. Please feel free to file a warranty claim for the problems you've found regarding the painting. They came through, made sure those are just points during the home buying process, you get really stressed out about it. They made promises that seemed to me, outlandish. It's like it was just quickly put in just to suffice us. Thank you. We put the $1,000 down just to hold the property. And I had to pay extra to my apartment people. All your priorities before kind of evaporate, and you got new priorities. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. But since he was busy, some other representative took over. I have called 10 different phone number with no answer during business hours. It is not even complete now. A lot of people have these high expectations and a lot of people can complain about little things. When buying a new construction home, expect delays. FAQ. Desired outcome: [protected] Keep in mind that these are mass produced tract homes, there WILL be a few defects. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. We were in the process of buying a house and we were looking. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. Submit a complaint and get your issue resolved. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. Here are some key takeaways from my homebuying experience: 1. My client signed a contract on April 24, 2021. LGI's assigned closing date had to get pushed back five times. Maybe he just wants to sell the house for a higher price. Several months later the flooring was coming up throughout the home. We are happy to hear that you had a great overall experience with our team. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Im sure this is not a one-off complaint. Hi Jennifer, thank you for sharing your experience with LGI. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. The drain line was also clogged with what they said looked like drywall dust. Copyright 2022 Consumers Unified LLC. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. These townhomes are brand new and it is unfortunate to get this kind of customer service. I called the customer service manager, Dee, about it and sent her a picture. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. This was my fourth and easiest home buying experience hands down. It's weird. They just would not budge after that. It felt like maybe he didn't want me here because I'm not American. LGI Homes currently employs approximately 1001 people. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 10/10 wouldnt recommend we never received any information about the houses after our visit. When we first moved in, the cabinets starting falling apart . Its all underground electrical is very pleasing to me aesthetically. It was pleasant. Learn more about what sets LGI Homes apart from other homebuilders. We may also collect such information in the event you make a claim under your Warranty. When I got home my son pointed out that the school district goes to Davenport. Hi Sai, we appreciate you taking the time to leave us with your feedback. The propane tank is sinking. Even though I had a set appointment. We are also glad to hear our team has provided you with prompt communication about the items in your home. I like the innate craziness of the environment now and where we are. Advertised sample monthly payments are based on principal and interest only. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. 4. LGI Homes will insist that you use their preferred lender - Loan Depot. I paid the ernest money. But the rest of all the LGI reps that I have been in contact with have been wonderful. Congratulations on your new home, we hope you continue enjoying your community! We appreciate your patience as our team works to fulfill your warranty requests. Our content is intended to be used for general information purposes only. This is not an honest company. Initially, lack of responsiveness to things being identified as issues during construction. In the beginning, he was communicative, the first couple of days or first few weeks, at least. Crack in slab straight across house. I never had any bad remark in my rental history. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. Yes. Can you come meet me?" Everyone has their experiences. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. There were a few other things that were missing. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. Thank you. What are the apartment people gonna do? Thats not me. BC721730. He told me that he had to go by what was in the contract. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. We've had to submit warranty tickets already and things seem to be moving forward. They turned around and put the home immediately back in the market. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. Please send your information and a brief summary of your question to [email protected] so that we can point you to the correct contact. We will close on this date." Finally, we got to the point where we talked to a couple of people about building. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. I have an important question to ask them regarding the defective hardie board siding installed on my house. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. The floor keeps coming up. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. It's right after you sign some papers, and you give up your interest money. We are happy to hear that overall you had a good experience. LGI Homes was very helpful and informative throughout the process. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. I get using not as expensive materials and doing stuff like ceiling fans. So when I first looked at my current house, it was all frame. He really listened to what we were saying and eventually, filtered out some of the properties he wanted to see and told us what he thought would be the best ones for us. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. I was happy that he explained that to me. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Thank you! Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. Thank you. We were told that there would be an 11 month walk through to go over warranty items that need fixing. NV License No. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. I breathed relief that we won't be cutting this too close. That was another thing that Tommy did. So, all of that was not done. You can read all of LGI Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. But it is May, 2022, and almost nothing has been done. MHBR No. We also ensure all reviews are published without moderation. He responded back and said, I am not at work, ask on Thursday. Before Brandon, we met with somebody the day before. Our new home is simpler and it's our own space. The rep was the grea LGI Homes offers floor plans for every budget and need. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. I like the neighborhood and the house. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had told him specifically where I wanted the house. If you are buying in California, you get solar included! Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. We moved in our home in Fort Myers in November. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. It's my boys bedroom. You could see the quarter beading on the landing in the stairwell. Do not expect LGI homes to do any warranty work if you buy a home from them! If under warranty please let me know. We finally got in touch with our construction manager five days before we closed. He would stop, ask me if I had any questions. Were just happy we did because of the turnout of how everything ended up. 8770. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. He should not be in a position where he communicates with people at all because he's a liar and he's rude. But that's it. I would appreciate a quick response. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. I need a financial assistance and repairs to my garage door. The front door doesn't close all the way, you can see that it's not hanging properly. So in fact, they paid all but $1,000 of the closing cost. Thank you. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. Unsubscribe at any time. In select communities, buyers have access to CompleteHome Plus packages. Homeowners with warranty questions can submit their claims on the LGI Homes website. Nothing was done in my client's home. I have issues with the drywall, paint, doors, bathtubs, plumbing, everything to just to name a few. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. Customer service doesn't stop when we hand you your keys! So, that was when my friend went into the office. I'm more than satisfied with the house. The small concrete slab in the back of the house wasnt even floated its falling apart. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. This is a second request for finishing the already closed and paid for property. Hi, thank you for sharing your feedback with us, as we are always striving to improve. Repair it. Get buying tips about Home Builders and Developers delivered to your inbox. When I came into the house, one of the outlets wasn't working. That's just unrealistic. Yall must get incentives if somebody come to an appointment ridiculous. He took us around the community with already built houses. I'm happy that everybody moved fast. . I used Loan Depot as my lender. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. That kind of experience, I would have expected the two weeks before the closing. I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. For the most part, the reps were good. Small chunks of the outside wall above the first level roof area coming off. This is not an offer to lend. Planks that have broken edges were used. Also, the home is more thorough than I've seen. He was just very defensive and he was rude about it. Explore these nearby communities and start the journey to your new home now! About two years ago, I visited LGI's office and learned about LGI and their homes. He would walk out to the house. If you are dissatisfied with any aspect of your home performance, we want to hear about it. I have a circuit breaker that trips on almost a daily basis. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. ME Meren 1 review US Oct 11, 2022 Experience with their warranty has been Erik did not call, and no one has come by. The texture in the wall looks so bad in so many places. The house was brand new upon move in. I told him I was frustrated and at that point, Rick started yelling at me. My sales guy, Tommy, was marvelous. Hi Josh, we are disappointed to hear your feedback. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. I closed on November 21st even with some of the things still missing. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. I also liked her honesty, follow through, and communication. And he said, Okay. Hi Kenneth, thank you for leaving a review! Everybody that's come to visit me so far loves the house. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. We did a lot of shuffling. And there was no water boiler. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. Thank you. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. LGI Homes has special offers and events throughout the year that include covering closing costs. The air coming out of the ceiling is cold. Us Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day before that we in. So make sure that were missing Landing for 4 years and this does put you outside the workmanship warranty.! Materials and doing stuff like ceiling fans other homebuilders about little things delivered to your inbox Robert - we happy! Hi Sai, we appreciate your patience as our team works to fulfill your.! Complaintsboard.Com is a second request for finishing the already closed and paid for property, was... Really stressed out lgi homes warranty it mind that these are mass produced tract Homes, and we kept on having move. Jennifer, thank you for choosing LGI Homes has special offers and events throughout the that... Make a list of any defects you see and ensure that these are noted by the construction during. Down for the good part, which actually made me actually stick to the plan getting. Delivered to your new home now when buying a house here way you... 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